Our engineers, technicians and field support staff have extensive experience in the field, and are ready to help you with any issue.
From simple questions to complex integration system troubleshooting.
Following our detailed site survey report, we install the systems required for your needs and specifications and make sure they’re up and running smoothly. We run full-spectrum operational and coverage tests and diagnostics on any issues we come across and ensure totally reliable function. Our main goal it to ensure our clients are confident and capable with their new technology.
We monitor your system and provide support as required, making sure your system is supervised during the yearly updates. Providing service for server management, wireless infrastructure, telephone systems, and remote access – your new system is always in good hands!
We are always fully committed to a proactive and friendly approach to supporting our clients at every stage. All of our engineers, installation experts and support staff have extensive experience in the field, and are ready to help you with any issue – from simple questions to complex integration system troubleshooting.
All of our clients receive classroom and production floor training on their new systems. You’ll get to really know the software and become fluent in their operation. Hands on training for barcode scanners, label printers, and other hardware are also provided, and comes with manuals on everything – including cheat sheets and visuals to make it a piece of cake!
We want you to feel like you can always talk to us, and that we’ve got you covered. Knowing what we know about the high demands on time and staff in the industry, you can rely on prompt, ready-to-respond help when you need it. Support contracts can be set up to provide 24 hour assistance, and we have a large network of technicians on the road, ready to be on-site for repairs, software difficulties, even parts replacement.